Shipping policy

At Tinctoria, we take pride in delivering our products with care and efficiency. This policy outlines important details regarding shipping, delivery timelines, international shipping, and communication in case of delays.

1. Delivery Time

  • Standard Delivery: Orders are typically delivered within 7-30 business days from the date of order placement. This timeline includes order processing, packaging, and shipping. Delivery times can vary based on your location, item availability, and shipping service used.

  • Early Dispatch: While our general window is 7-30 days, we always strive to deliver your items as quickly as possible. If your order is ready earlier than expected, we will proceed with an early dispatch, and you will receive the package before the estimated delivery time.

  • Tracking Information: Once your order has been shipped, we will provide you with a tracking number via email so that you can monitor your shipment’s progress.

2. Delays and Notifications

  • Communication: In the event of any unforeseen delays in processing or shipping, we will proactively communicate with you via email. Our team will keep you updated on the status of your order and provide a revised delivery timeline.
  • Reasons for Delays: Common reasons for delays may include high demand during peak seasons, public holidays, or customs clearance for international shipments. We ensure transparency in our communication, so you are informed throughout the process.

3. International Shipping

  • Availability: Tinctoria ships internationally, and we are happy to send our products to customers across the globe.

  • Delivery Times for International Orders: Shipping times for international orders may vary depending on the destination country. On average, international deliveries take anywhere from 10-45 business days based on factors such as customs processing and local postal services.

  • Customs Duties and Taxes: Please note that additional customs duties, taxes, or other fees may apply to international shipments depending on your country’s regulations. These charges are not included in our product prices or shipping fees and are the responsibility of the customer.

  • International Tracking: All international shipments will be accompanied by a tracking number, which will be shared via email once your order has been dispatched.

4. Shipping Costs

  • Domestic Shipping: Shipping fees for domestic orders within India are calculated at checkout based on your location and the total weight of your order.
  • International Shipping: Shipping costs for international orders will vary based on the destination country and the size/weight of the package. Exact shipping costs will be calculated at checkout, and you will be able to review them before finalizing your purchase.

5. Address Accuracy

  • It is the responsibility of the customer to ensure that the shipping address provided during checkout is correct. Any errors in the shipping address may result in delivery delays or failed delivery attempts. If you realize there is an error in your address, please contact our customer service team at tinctoriaofficial@gmail.com as soon as possible to correct it.

  • Failed Deliveries: If a package is returned to us due to an incorrect address or a missed delivery attempt, we will contact you to arrange for re-shipment. Additional shipping fees may apply.

6. Shipping Carriers

  • We partner with reputable domestic and international shipping carriers to ensure timely and secure deliveries. Our shipping carriers are selected based on the destination and size of the order.